Gerente de contas na área de vendas da BU de Diagnóstico de Imagem da Strattner. Responsável pela gestão e prospecção de clientes no setor de saúde no Brasil.
About the role
- Bilingual Account Manager building client relationships at Amaze Health, a concierge-style virtual care provider. Engaging clients with ongoing support and managing healthcare services effectively.
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Build strong, long‑term relationships by understanding client goals, benefits structure, and service expectations
- Lead client onboarding, implementation, and ongoing engagement efforts
- Maintain regular, proactive communication to ensure clients feel supported and informed
- Support clients with questions related to benefits, healthcare services, or plan offerings
- Guide clients through processes, timelines, and best practices to ensure successful adoption
- Respond promptly and professionally to client inquiries, requests, and concerns
- Identify potential issues early and coordinate with internal teams to resolve them
- Accurately manage client information, benefits details, documentation, and timelines
- Ensure client communications, materials, and follow‑ups are complete, accurate, and polished
- Maintain detailed and up‑to‑date client records in internal systems
- Coordinate cross‑functionally to ensure commitments are met on time and to standard
Requirements
- 2+ years of experience in account management, customer success, client services, or customer support
- Bilingual - English and Spanish
- Strong passion for customer service and client experience
- Preferred experience or knowledge in employee benefits, healthcare, insurance, wellness programs, or related fields
- Exceptional attention to detail with the ability to manage multiple accounts and priorities
- Excellent written and verbal communication skills
- Highly organized with strong follow‑through and time management abilities
- Comfortable working in a fast‑paced, client‑facing environment
- Proficiency with CRM systems and standard business tools
- Ability to collaborate cross‑functionally and adapt to evolving client needs
Benefits
- medical, dental, and vision coverage
- paid time off
- paid holidays
- 401(k) retirement plan
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