About the role

Customer Success Management Principal at Outpayce, focusing on B2B Payments growth and customer relationships in APAC. Collaborating with travel agencies and payments teams to innovate solutions.

Responsibilities

Built, develop and maintain structured relationships with Travel Agencies in order to find new opportunities, retain and expand B2B Wallet market share.
Working in full coordination locally to ensure support and customer satisfaction.
Identify customer needs; analyze and propose potential solutions and work together with Payments Team in order to find the best product that fits customers’ requirements.
Develop and maintain partnerships with the most important players/partners in the region.
Coordinate B2B Wallet implementation process in all main customers to guarantee a quick adoption, covering all possible gaps that might appear during this process.
Guide strategic initiatives to foster innovation and deliver meaningful outcomes for customers.
Collaborate with teams to design and implement solutions that align with business goals and customer expectations.
Support business growth by developing relationships with partners and identifying opportunities for mutual benefit.
Monitor performance metrics and work with stakeholders to address challenges and improve results.
Encourage adoption and engagement by sharing resources and insights that help customers succeed.

8+ years’ experience in payments, fintech, or related customer-focused environments.
Advanced understanding of the B2B payment industry and players.
Complex Tech sales process understanding.
Good understanding of the travel distribution landscape.
Ability to communicate clearly and collaborate effectively across diverse teams.
Skilled in problem-solving and adapting to evolving business needs.
Bachelor’s degree in business, technology, or related fields, or equivalent practical experience.
Familiarity with tools such as Microsoft Office and customer relationship management platforms.
Proficient in English and Cantonese language.

A critical mission and purpose – At Amadeus, you’ll power the future of travel with a meaningful mission and purpose.
A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities and daily interactions.
A caring environment – Amadeus fosters a welcoming environment that supports both professional growth and personal well-being.
A complete rewards offer – Attractive and transparent compensation packages, including salary, bonus, caregiving, and health benefits.
A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.