Store Manager at Lids overseeing retail store performance and training team members for success. Responsible for driving sales results, managing store operations, and ensuring customer satisfaction.
About the role
- Lead IT Application & Service Manager at Alterric focusing on SAP applications and team development. Oversee IT operational management while ensuring seamless cloud transformations and strong governance.
Responsibilities
- Technical team leadership & development: Provide technical leadership and further development for the IT Applications and Service Management team.
- Responsible for operational management of the primary IT service provider (including Service Desk, End User Services, Managed Cloud, Network, Application Management).
- Strategic application management: Develop and maintain a comprehensive SAP roadmap.
- Ensure the application landscape optimally supports the company’s business objectives.
- Cloud transformation & operations: Manage the migration of SAP S/4HANA, BW and SAC to the cloud.
- Establish and optimize ITIL processes (Incident, Problem, Change, Release) in Jira/Confluence.
- KPI monitoring & budget responsibility: Monitor KPIs (e.g., MTTR, SLA compliance, license utilization).
Requirements
- Degree in Business Informatics, Computer Science, Business Administration with an IT focus, or comparable qualification.
- Several years of experience in Application Management with a focus on SAP operations and cloud transformation.
- Experience in the technical leadership of teams or responsibility for projects with demonstrated leadership qualities.
- Solid ITIL knowledge and practical experience with Jira/Confluence.
- Experience in budgeting and cost control for IT projects and services.
- Strong stakeholder management and excellent communication skills.
- Structured, self-directed working style and a hands-on mentality.
- Very good German and English skills, both written and spoken.
Benefits
- Stability & security: Permanent employment with collectively negotiated compensation components based on a framework collective agreement.
- Flexible working & work–life balance: 39-hour work week, flexible working hours between 06:00 and 22:00, option for remote work, 30 vacation days plus days off on December 24 and 31.
- Individual development: Access to tailored training and development opportunities.
- Collegial informal culture with genuine opportunities to contribute and shape outcomes.
- Corporate benefits & a €50 monthly benefits budget.
- Time-value account for sabbaticals and similar arrangements.
- Employer contribution to company pension scheme (20%).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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