Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
About the role
- Head of Customer Success leading the build of a new customer success function at Corpay. Collaborating across departments to enhance customer experience and ensure satisfaction.
Responsibilities
- Building a new Customer Success team and function
- Setting performance metrics to deliver best in class
- Having a customer first approach focussing on successfully onboarding and then growing enterprise accounts
- Overseeing revenue ideas generation and implementation, responsible for implementing various initiatives to improve revenue performance
- Performing analysis to support business needs and corporate reporting requirements, also responsible for strategic planning & forecasting
- Collaborate with all other departments of the businesses and support strategic initiatives and projects implementation.
Requirements
- Bachelor’s degree is an advantage
- Prior experience building a new customer success function
- Experience within card payments, AP Automation, ERP and / or SaaS
- Some FinTech or Financial Services sector knowledge and experience
- Strong analytical, organizational, and problem-solving skills
- Strong communication skills with the ability to collaborate effectively across departments
- Self-starter with a growth mindset and a willingness to take on new challenges in a fast-paced environment.
Benefits
- Competitive salary
- 25 days annual leave plus public holidays
- Plus a holiday buy back scheme
- Pension scheme
- Health and wellness programs
- Car allowance
- Significant career progression opportunities, with potential to take on a wider leadership role in the future
- Opportunity to join a leading brand in a high growth global business
- Fun culture with company-wide contests and prizes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.
Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.