Senior Director of Client Partnerships driving revenue growth through strategic sales and team leadership at Impact Media. Leading a dynamic team while cultivating relationships with top - tier accounts.
About the role
- Territory Manager building relationships with clients for automatic door solutions at Stanley Access Technologies, part of Allegion. Managing projects and ensuring customer satisfaction in Seattle, WA.
Responsibilities
- Meets regularly with assigned client accounts, by phone or in person.
- Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
- Evaluates the client's needs and proposes potential solutions.
- Serves as a single point of contact for the client and may coordinate the work of client service teams.
- Identifies and escalates cross-selling or upselling opportunities.
- May provide client training or basic support.
- Develop relationships with key decision makers for opportunities to provide our product line in Healthcare, Retail, Government & Commercial properties.
- Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
- Review all relevant plans, specifications and details and/or job site conditions to formulate competitive quotations for customers.
- Work in custom bid module in Salesforce to generate quotes and utilize SF to manage customer base.
- Work closely with branch personnel to schedule equipment delivery and installation.
- Stay involved with customer satisfaction issues after the sale and installation.
Requirements
- High school Diploma (Bachelor's degree preferred)
- 6+ years project management or similar experience
- Excellent collaboration and relationship
- rapport building skills are required
- Excellent communication and presentation skills (both oral and written) are a must
- Strong work ethic is a must
- Candidate must live in market (Western Washington/Seattle, WA)
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
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