Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
About the role
- Client Success Manager ensuring campaign success through key account management and strong client relationships in digital marketing. Working with platforms like Snapchat for effective advertising solutions.
Responsibilities
- Deliver sales targets through key account management.
- Provide your clients with optimisations and recommendations to ensure campaign success using insights and campaign reporting to build your recommendations.
- Determine short- and long-range sales revenue plans and track progress closely via account management, optimisations and upsells.
- Represent Snapchat with a high level of integrity and knowledge, acting as an advisor to your clients and their media agencies.
- Manage existing and develop new relations with clients and media agencies in person and virtually.
- Strong internal collaboration skills working with your peer’s support teams such as measurement, creative strategy to deliver against client needs/goals.
Requirements
- 5+ years’ experience in digital, social or media agency.
- Understanding of ad platforms such as Snapchat Ads Manager or similar.
- Experience working closely with brands and agencies.
- Demonstrated ability to consistently meet/surpass sales targets and generate revenues.
- Strong analytical/insights abilities.
- Excellent written and verbal communication skills, strong attention to detail, and good follow-through.
- Ability to interact with a broad set of businesses and presenting both over the phone and in person.
Job title
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Not specified
Degree requirement
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