Account Manager engaging with stakeholders in medical labs and hospitals for Roche Centralised Solutions. Responsible for customer relationships, sales objectives, and implementation of innovations.
About the role
- Manage strategic customer accounts and drive revenue growth as a Key Account Manager at Aircall. Focus on building relationships and leveraging AI technologies for modern communication solutions.
Responsibilities
- Own and grow a portfolio of Aircall’s largest customers.
- Build deep relationships across customer organizations.
- Act as a trusted advisor to customers on modern communication strategies.
- Own Net Revenue Retention (NRR) performance across the assigned portfolio.
- Establish and manage executive sponsorship relationships.
- Lead structured business reviews and strategic planning sessions.
- Act as the internal quarterback for enterprise accounts.
Requirements
- Fluent in English.
- A proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment.
- Strong interest and appetite for AI technologies.
- Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets.
- Strong ability to build executive relationships and communicate effectively with senior stakeholders and C-suite leaders.
- Experience leading strategic customer conversations around technology transformation.
- Highly structured and data-driven approach to account planning, pipeline management, and forecasting.
- Strong cross-functional leadership skills.
- Excellent written and verbal communication skills.
- Comfortable operating in a fast-paced, high-ownership environment.
- Willingness to travel for customer onsite meetings, executive engagements, and strategic account reviews.
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
- Diverse and multicultural team
- Opportunities for development and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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