New Systems Coordinator handling customer service in HVAC and plumbing industry for Trademasters. Overseeing schedules, customer inquiries, and installation coordination for residential and commercial needs.
About the role
- Head of Customer Experience at AGILITA managing Customer Lifecycle and leading teams in SAP solutions. Working closely with leadership and various departments to ensure service quality and customer satisfaction.
Responsibilities
- Overall responsibility for the customer lifecycle after go-live
- Joint definition of customer roadmaps and active support for their implementation
- Management and further development of service and operating models
- Leadership of the team leads for Application Management Services (AMS) SAP Basis & platform operations
- Direct line management of employees in Adopt & Operate and SAP license management
- Management of maintenance contracts and renewals
- Responsibility for service quality, SLAs, renewals and profitability
- Central escalation point for customers and internal teams
- Close collaboration with executive management, Sales, Consulting, Finance and SAP
Requirements
- Several years of experience in the SAP service, operations or customer-lifecycle environment
- Strong understanding of SAP licensing models, maintenance and service contracts
- Experience in managing managers and teams
- Strong customer focus and an entrepreneurial mindset
- Structured, reliable and strong communicator
Benefits
- Dynamic environment with growth, innovation and short decision-making paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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