Remote Account Manager supporting Agilent's sales efforts in analytical technologies. Engage in business development and manage customer relationships in a hybrid work model from Vienna.
Responsibilities
Identify and develop sales opportunities with both new customers (business development) and existing customers (up-sell/cross-sell).
Drive tech refresh campaigns in collaboration with the field Account Management Team.
Support and coordinate the full sales cycle, from pre-sales through to delivery, installation, and setup.
Manage complex and technical discussions with customers while liaising daily with internal and external stakeholders.
Work closely with designated Field Account Managers, handling transactional business for their accounts, including quoting, order entry, and related administration.
Take ownership of customer issues and resolve them in coordination with internal stakeholders.
Requirements
Laboratory Technician Certificate or university degree in a science field (e.g. chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
Relevant hands-on experience with analytical techniques like Chromatography (LC, GC), MS, Spectroscopy, or Cell Analysis and a solid understanding of customer workflows and applications in a similar role or as an end user.
Commercial or retail experience is advantageous.
Strong desire to learn and continuously develop both technical and soft skills, with a focused, self-motivated approach to work.
Proactive, logical problem-solver with close attention to detail.
Excellent communication skills and a strong commitment to delivering outstanding customer experience; proven ability to build strong relationships with customers and colleagues.
Excellent written and verbal communication skills in German are essential, and English fluent.
Benefits
Motivated Teams: Collaborate with highly motivated teams and take on exciting responsibilities.
Challenging Projects: Engage in dynamic, collaborative projects.
Development Opportunities: Benefit from diverse opportunities for professional growth.
Corporate Culture: Be part of an exceptional corporate culture.
Work-Life Balance: Enjoy a good work-life balance.
Competitive Compensation and Benefits: Receive a competitive compensation and benefits package.
Hybrid Work: Work in a hybrid model (3 days in the office, 2 days from home).
Permanent Contract: Secure a permanent contract with a fast-growing global company.
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