Site Quality Manager leading quality organization for Aerospace manufacturing company in Park City, UT. Driving process improvements, compliance, and developing quality culture within the team.
About the role
- Manager leading analytics and workforce optimization at AES Corporation for Customer Operations. Driving operational performance through data insights and effective workforce strategies.
Responsibilities
- Lead analytics and performance management for Customer Operations across voice and digital channels, ensuring alignment to business goals
- Monitor key operational KPIs (ASA, AHT, Occupancy, Adherence, Containment Rate, etc.), identify trends, and proactively recommend performance-improving actions
- Deliver insights and executive-ready narratives that inform operational decisions, resource allocation, and customer experience strategy
- Support workforce budgeting, long-term labor planning, and cost modeling to ensure alignment with financial and operational targets
- Oversee short- and long-term forecasting, demand planning, and capacity modeling, considering seasonal patterns, outage events, regulatory drivers, and customer behavior shifts
- Develop predictive models and scenario simulations that support staffing, technology investment, and customer experience initiatives
- Build and maintain performance dashboards and reporting frameworks that support operational transparency and decision-making
- Demonstrate advanced command of workforce management methodologies, including interval-level forecasting, scheduling, and real-time optimization
- Collaborate with Digital, Communications, Metering, IT, and other key stakeholders to ensure workforce assumptions align with business initiatives and customer-impacting programs
Requirements
- Bachelor's degree in Analytics, Statistics, Data Science, Operations Management, Industrial Engineering, Business, or a related quantitative field
- 7–10 years of progressive experience in analytics, workforce management, or operational strategy within utilities, energy, telecommunications, or large-scale service environments
- 3+ years of people leadership experience, with proven success building and developing high-performing teams.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Contracts Coordinator supporting project specific contracts for power generation projects in Qualus PMO group. Collaborating with teams to ensure effective sourcing and management of engineering consultants.
Subcontracts Manager overseeing procurement processes and contract administration at Leonardo DRS. Leading subcontract teams and ensuring compliance with regulations and quality standards in defense projects.
Head of Quality overseeing quality management and standards compliance for Thales in Switzerland. Leading a specialized team and driving strategic initiatives across multiple locations.
Manager, Ads Partner Strategy at Spotify managing advertising partnerships across multiple clients. Optimizing revenue through project management and integration across teams in a hybrid workspace.
Store Manager leading customer engagement and team performance at Bird & Blend Tea Co.'s Newcastle location. Fostering exceptional customer experiences in a vibrant retail environment.
Senior Manager, Effectors Strategy developing operational strategies at RTX for optimizing operations and supply chain activities within Effectors Portfolio. Leading strategic initiatives and capital planning projects.
Amazon Campaign Executive at Bayer managing PPC and DSP campaigns for France. Focusing on creative content and cross - functional collaboration to drive sales and visibility.
Lateral Integration Manager facilitating integration and onboarding for new attorneys at Holland & Knight. Collaborating with teams to ensure successful transition and metrics tracking.
Investigations Manager leading complex internal investigations and compliance initiatives for The Walt Disney Company. Fostering a culture of integrity while managing a team of investigators.