Service Sales Engineer managing customer accounts and technical sales for AEG Power Solutions. Responsible for sales of services and equipment supplies in a defined geographical area, ensuring customer satisfaction.
Responsibilities
Responsible for a portfolio of accounts and customers for the sale of services and equipment supplies from the service catalog according to a defined geographical area
Manages the customer portfolio: smooth running of orders, maintenance and development of commercial relationships, ensures visits
Ensures compliance with contractual clauses, the good quality of the service provided or the equipment sold and customer satisfaction
Contributes to the growth of turnover in its sector by exploiting data from the installed base: implementation of framework contracts, retrofit proposals, training
Develops commercial offers based on service FAE costings for complex consultations (retrofit, system replacement, etc.)
Performs costing for simple consultations (spare parts, training, etc.) in coordination with the service costing manager
Ensures the updating of its pipeline: status of opportunities, customer accounts and all related parameters in the appropriate tools (CRM, S4H, TOL)
Takes part, with the Service sales manager, in the consolidation over 3 rolling months of the order intake forecast
Distributes all required documents and information (OEF, customer order, offer, costing) to the ADV department for recording orders upon receipt
Requirements
Background in Electronics, Mechatronics, or a related field
5 to 10 years of experience in customer account management and technical sales activities
Good knowledge of secure power supplies (chargers and inverters)
Mastery of tools and information systems (CRM, costing tools, ERP)
Full proficiency in both Dutch and English is required
Benefits
Professional Experience
Full-time permanent contract
Customer visits: 50 to 70% of the time throughout the territory
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