Hybrid Senior Sales Account Manager – B2B

at Advansys

• Job title: Senior Sales Account Manager – B2B
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nasr City, Egypt

About the role

• Senior Account Manager at ADVANSYS managing key client relationships and driving business growth while leading account teams and collaborating across departments.

Responsibilities

• Build and maintain long-term, strategic relationships with key clients, acting as their primary point of contact
• Understand clients' needs, business goals, and challenges to provide tailored solutions
• Serve as an advocate for clients within the company to ensure customer satisfaction
• Regularly meet with clients to assess satisfaction, identify opportunities for growth, and resolve any issues
• Develop and implement account strategies to increase revenue, improve client retention, and identify new business opportunities
• Proactively identify cross-sell and upsell opportunities, aligning additional products or services to meet client needs
• Monitor account health and growth, ensuring targets and KPIs are met
• Oversee the successful execution of client projects, ensuring they are completed on time, within budget, and to the highest quality standards
• Collaborate with internal teams (sales, marketing, operations, etc.) to ensure seamless service delivery
• Address and resolve any operational or delivery issues that may arise
• Mentor and guide junior account managers and support staff, providing leadership and fostering a positive, productive team environment
• Ensure effective communication within the account team and between departments
• Provide training and support to junior team members to improve their performance and skills
• Provide regular performance reports, including KPIs, revenue forecasts, and other relevant metrics
• Conduct client presentations and reviews to demonstrate the value of services/products and progress toward goals
• Analyze account data and market trends to inform strategic decisions and improve client satisfaction
• Manage account budgets, ensuring profitability and cost control
• Negotiate contracts, pricing, and terms with clients, ensuring mutually beneficial agreements
• Ensure all invoicing and payments are processed efficiently and in a timely manner
• Serve as a liaison between clients and internal teams, ensuring all parties are aligned on expectations and deliverables
• Contribute to strategic planning and decision-making to meet both client and company objectives
• Work closely with senior leadership to share client feedback and help shape company offerings.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• 5+ years of experience in account management, customer success, or a similar client-facing role, ideally in a B2B environment
• Proven experience managing large or complex accounts, with a demonstrated ability to grow and retain clients
• Strong understanding of account management strategies, project management, and business development
• Excellent communication, presentation, and negotiation skills
• Strong leadership abilities with experience managing or mentoring a team
• Strategic thinker with the ability to develop tailored solutions for clients
• Proficiency in CRM software, Microsoft Office Suite, and reporting tools
• Excellent time management and organizational skills, with the ability to manage multiple priorities
• Results-driven, with a focus on exceeding client expectations and business targets
• Problem-solving mindset, with the ability to manage client challenges effectively
• High emotional intelligence and the ability to build rapport with diverse clients
• A proactive, can-do attitude, with a focus on continuous improvement.

Benefits

• Health insurance
• Paid time off (PTO)
• Career growth and development opportunities
• Performance bonuses