Senior Product Manager focused on Account Management growth initiatives for Adobe's Individual customers. Leading strategic product growth and monetization across various customer lifecycle touchpoints.
Responsibilities
Lead product growth strategy and execution for Account Management growth initiatives, balancing customer value with monetization impact.
Drive Add-On and Expansion ARR for Individual customers, with a strong focus on Credits-based and AI monetization models.
Design and optimize upgrade, switch, and migration journeys to increase conversion, retention, and long-term customer value.
Build intelligent, agentic experiences that proactively guide customers toward the right plan, add-on, or AI capability based on need and usage.
Identify friction points across the lifecycle and introduce experimentation-driven improvements to unlock incremental growth.
Partner cross-functionally with design, engineering, data science, and GTM to ship scalable growth solutions grounded in customer insight.
Requirements
Strong product growth mindset with a customer-first approach to monetization.
Proven success driving expansion ARR through add-ons, credits, upgrades, or usage-based models.
Experience optimizing lifecycle transitions (switches, upgrades, migrations) to deliver measurable business impact.
Analytical rigor with a bias toward experimentation, testing, and iteration.
Understanding of AI-enabled and agentic workflows, with the ability to translate strategy into shipped customer experiences.
Ability to balance revenue outcomes with long-term customer value and trust.
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