Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Manager driving DesignOps services and enhancing team collaboration for design delivery. Focus on internal enablement and improving design quality in a hybrid environment.
Responsibilities
- Act as the PM for DesignOps services, partnering closely with Design Operations, Design System, and Content Design
- Clarify workflows, optimize processes, and improve team collaboration and execution
- Develop and evolve DesignOps frameworks and services, including intake models and prioritization structures
- Establish scalable workflows that reduce ambiguity and improve delivery predictability
- Provide structure and coordination to help Product Design teams collaborate effectively
- Partner with Design System and Content Design leads for aligned workflows
- Support adoption and enablement by improving engagement with Design System and Content Design teams
- Facilitate key operating rituals for Product Design delivery teams
- Track dependencies, risks, and progress across delivery workstreams
Requirements
- 4–7 years as a Product Manager, Product Owner, Program Manager, or in a similar internal enablement/operational role
- Experience supporting Product Design delivery teams through workflow, planning, intake, or operational frameworks
- Strong understanding of design workflows, terminology, and partner dynamics in product organizations
- Experience facilitating Agile/Scrum/Kanban rituals
- Comfort collaborating with engineering and technical stakeholders (no coding required)
- Strong communication, alignment-building, and stakeholder management skills
- Experience navigating large, matrixed, or regulated environments
Benefits
- health insurance
- dental insurance
- mental health benefits
- vision insurance
- short- and long-term disability insurance
- life insurance and AD&D coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans including pension and employer matching contributions
- financial education and counseling resources
- paid time off including holidays, vacation, personal, and sick days
- range of statutory leaves of absence
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