Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Field Support Representative providing call center support for Retail teams and internal employees. Handling various project inquiries and troubleshooting issues in a hybrid office/remote environment.
Responsibilities
- Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers.
- Occasional Outbound Campaign calls
- Provide accurate answers to a variety of issues including but not limited to:
- Project related questions
- New hire issues
- Systems and applications troubleshooting
- Materials tracking
- Time reporting
- Training course troubleshooting
- General procedures
- Listen to callers’ needs and/or issues and provide helpful solutions.
- De-escalate situations involving dissatisfied callers, offering patient assistance and support.
- Collaborate with other Agents to improve customer service.
- Guide callers through troubleshooting and navigating company sites, apps and/or devices.
- Complete orders for requests of materials for various projects
- Accurately document calls in a call center database.
- Maintain a working knowledge of retail store call procedures by working retail projects and resets in field alongside a Retail Field Representative on occasion to gain experience with Retail Representative and store procedures, product knowledge, and client knowledge.
- Complete various tasks as assigned.
- Provide project issue escalations to Team Leads and/or People Leaders
Requirements
- High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry.
- Possess telephone and interpersonal and rapport building skills
- Demonstrate problem-solving and decision-making skills
- Strong communication skills, both written and verbal
- Active listening skills
- Adept time management and organizational skills
- Adaptability and flexibility
- Comfort working in a fast-paced environment
- Basic troubleshooting skills
- Experience in BMC Helix and/or other call center databases preferred
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.