IT Support Engineer responsible for Microsoft cloud environment support and endpoint management at a fintech startup in the UK. Focused on device compliance and user management in a hybrid work setting.
About the role
- Technicien support systèmes et réseaux Cloud pour Absys Cyborg, intervenant sur des incidents IT liés au cloud et aux réseaux. Poste basé en France avec travail en équipe et relation client.
Responsibilities
- Take charge of and resolve incidents related to systems, networks, databases, authentication, security and cloud environments
- Provide telephone support to our clients
- Track call handling and contribute to optimizing incident resolution processes
- Write procedures to feed our knowledge base
- Work on client environments around the Cloud M365 offering, our Cloud offers and On-Premise solutions
Requirements
- Minimum Bac +2 education (BTS in IT management, DUT in networks and telecommunications)
- First substantial experience in an IT support role
- Knowledge of Microsoft Windows systems, virtualization, databases (SQL Server), Microsoft 365, access rights management (Active Directory)
- Basic skills in networking, security, remote access and backup solutions
- Passion for the IT sector, curiosity and interest in technological developments
- Interpersonal skills and ability to work in a team
- Thoroughness and proactive mindset
- English proficiency is a plus.
Benefits
- Time Savings Account (Compte Épargne Temps - CET) to cash in or save your RTT, rest days, vacation days and seniority days
- Employee health insurance covered 60% by Absys Cyborg
- Swile meal card covered 60% by Absys Cyborg
- Profit-sharing bonus and company savings plan
- Holiday bonus
- Telework policy
- Nursery places available through our partner Maison Bleue
- A tailored onboarding and training program
- Company-paid leave/time off for child illness, school enrollment days, volunteer commitments, education, moving, seniority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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