Support Engineer providing technical assistance for Morpheus VM Essentials and Morpheus Enterprise deployments across diverse environments. Involves collaborative problem - solving and mentoring within the support organization.
About the role
- IT Support Technician troubleshooting technical issues and delivering support at Westinghouse Electric Company. Providing on-site and remote assistance for IT operations in a nuclear technology environment.
Responsibilities
- Troubleshoot technical issues and deliver support, remote and on-site support.
- Manage VIP support requests, maintaining a high standard of efficiency.
- Operate within the Service Management system, resolving tickets.
- Document ticket management, troubleshooting methods, and solutions.
- Maintain knowledge base articles for both end-users and IT staff.
- Ensure inventory records are up to date.
- Offer support for hardware and software, including printers, conference room technology, and shared resources.
- Be the site support IT representative in internal projects.
- Configure computers, phones, and other hardware.
Requirements
- Higher education in IT or equivalent professional experience
- Minimum of one year of experience/support in an IT environment
- Experience from a manufacturing environment
- Experience providing IT support within large organizations
- Familiarity with ITIL methodologies and proficiency with ITSM tools
- Knowledge in Windows environments and basic networking concepts
- Competence in hardware troubleshooting
- Professional proficiency in Swedish and English, both spoken and written
- Driver license (Swedish B license)
Benefits
- Wellness Allowance
- Flexible pay opportunities via our Benefit portal
- Work hour reduction (ATF)
- Occupational pension (ITP)
- ASB Insurance: compensation for the cost of health care, dental care hearing aids, glasses and more
- Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
- Employee Referral Program, potential for employees to earn a monetary award for referring other qualified candidates to Westinghouse
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Intern assisting with software installation and SQL issue resolution at Optos. Providing hands - on experience in database management and IT systems support.
Digital Support Technician providing exceptional support for management software at Wolters Kluwer. Enhancing customer experience through efficient digital channels and continuous product improvement.
Analista de Suporte N1 responsible for first - level support on HR systems in corporate setting. Ensures proper triage and resolution of operational demands.
Field Technician ensuring effective deployment of innovative biological pest control solutions in São Paulo. Responsible for client engagement, operational monitoring, and problem resolution in field activities.
Senior Support Engineer providing front - line support to clients using Broadridge's financial services technology. Assisting with trading inquiries and product issues through technical support.
Technical Support Engineer managing complex customer support cases related to Informatica P360. Collaborating with teams to resolve issues and maintain customer satisfaction.
Technical Support Engineer managing technical issues and adoption for Salesforce technology. Collaborating with customers to maximize their business value through the Salesforce platform.
Technical Support Specialist in Dentons' Montreal office providing IT support with a focus on client service and technical expertise.
Technical Support Engineer providing specialized support in global customer service at Scania. Resolving technical issues and assisting distributors with product diagnostics and documentation.