Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.
About the role
- Manager overseeing client accounts in healthcare revenue cycle management. Facilitating communication, ensuring satisfaction, and mentoring Client Success colleagues in a hybrid work environment.
Responsibilities
- Acts as a liaison between Ventra Health and clients for communication and information exchange
- Manages all aspects of the clients’ account to maximize collections and provide contracted management services
- Conducts face-to-face meetings with clients to review performance and ensure satisfaction
- Serves as the clients’ primary point of contact, collaborating with internal teams on issues for timely follow-up communication with clients
- Reviews data to monitor and escalate all steps in the operational workflow process completed timely for clients
- Prepares and/or reviews reports and ad-hocs for internal and external purposes
- Analyzes and monitors Client Success Metrics and presents client specific reports
- Makes recommendations for process improvement based on data review
- Monitors and/or manages client payor contract negotiations and/or renewals
- Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues
- Performs special projects and other duties as assigned
Requirements
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to deliver high quality service excellence with high attention to detail
- Strong knowledge in RCM, accounting, and/or finance
- Strong oral, written, and interpersonal communication skills
Benefits
- Ventra performance-based incentive plan
- Referral bonus for referring friends
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
VP, Global Customer Success architecting post - sales growth engine for Fastly. Leading global team for health, retention, and expansion of prestigious enterprise accounts.
Leading CRM platform management at ooba to enhance customer engagement, sales, and operational efficiency. Focusing on process design, data integrity, and user adoption.
Senior Customer Success Manager working with elite football clubs to optimize performance and utilization of biomarker testing. Translating data into actionable insights and fostering strategic relationships.
Centr seeking CRM Specialist to improve lifecycle strategies for user engagement through email, push, and SMS campaigns. Responsibilities include campaign delivery, automation, and collaboration with stakeholders.
Senior Customer Success Analyst managing B2B client relationships at Amcham Brasil. Engaging with clients to implement tailored success plans and achieve results.
VP Customer Success accountable for user adoption and retention in a growing B2B/B2G SaaS company. Leading post - sales organization to improve customer experience and operational efficiency.
Mission Success Manager ensuring seamless integration of Zignal’s software into customers’ operations. Focused on supporting national security and defense through technical expertise.
Customer Success Analyst bridging customers and data platform at a growing B2B SaaS company. Focused on technical onboarding, data management, and enhancing customer success.
Customer Success Specialist bridging customers and Dcycle's data platform. Handling enterprise client accounts and ensuring technical onboarding and implementation success in sustainability management.