Customer Success Executive at AURA enhancing B2B customer relationships and ensuring exceptional service experience. Collaborate with cross - functional teams to drive adoption and growth.
About the role
- Customer Success Specialist bridging customers and Dcycle's data platform. Handling enterprise client accounts and ensuring technical onboarding and implementation success in sustainability management.
Responsibilities
- Serve as the strategic bridge between our customers and our data platform
- Handle big and enterprise client accounts of more than 2,500 employees
- Receive a complete handoff from Sales and hold the first call within <48 hours post-signature
- Execute a structured implementation plan with clear technical milestones
- Support the setup and validation of data integrations between customer systems and Dcycle
- Review data quality: identify inconsistencies, missing data, mapping errors
- Run periodic checkpoints: technical progress, data blockers, next steps
- Run monthly strategic review meetings that include analysis of data quality and integration performance
- Diagnose and resolve technical issues in coordination with the Product/Support team
- Translate sustainability needs into technical data requirements
- Manage the workflow between customer - software - other Dcycle products
- Create ad-hoc reports when needed
- Be the voice of the customer within Dcycle, especially on technical topics
- Measure and communicate tangible ROI every quarter, data-backed
- Contribute to creating and improving internal technical processes within the department.
Requirements
- Spanish and English at C1 level
- German is a strong plus
- 5-8 years of experience in Customer Success, Consulting, Customer Experience, Product, or Operations in a SaaS environment.
- Experience leading onboarding processes, training sessions, or customer-facing technical workflows.
- Familiarity with CS or CRM tools (HubSpot, Gainsight, Zendesk, Planhat, or similar).
- Strong understanding of data models and databases: entities, relationships, schemas, normalization
- Ability to read and interpret data pipelines and transformations: ETL/ELT, data flows
- Familiarity with APIs and integration architectures: REST APIs, webhooks, connectors
- Medium programming knowledge (2-4 years) applied to working with data (e.g., Python) and data analysis tools
- Advanced spreadsheet skills (complex formulas, pivot tables, visualizations)
- Basic knowledge of version control (e.g., git)
- Understanding of key regulations: CSRD, EU Taxonomy, reporting standards (GRI, TCFD, CDP)
Benefits
- 23 paid vacation days
- 2 weeks of team-building per year
- Cobee card for added flexibility
- Subsidized training for continuous development
- Flexible work schedule
- Start anytime between 8:00-9:30 AM
- Leave anytime between 5:30-7:00 PM (Monday-Thursday)
- Finish at 3:00 PM on Fridays
- Extra remote days for parents, long commutes, or managers
- Full remote work (optional) from the end of Summer team building until September warm-up week, and from the end of Winter team building through to January 6th.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Growth Marketer at AssoConnect focusing on AI - powered marketing and CRM. Collaborating with cross - functional teams to enhance acquisition and nurture leads in a hybrid setup.
Customer Success Operations Manager assisting in operational processes for EvenUp's tech - driven justice solutions. Partnering with leadership to enhance customer success metrics and initiatives.
Strategic Customer Success Manager joining Sitemate to enhance customer onboarding and retention in the SaaS construction space. Collaborating across teams to drive product adoption and success.
Mid - Market Customer Success Manager managing onboarding and retention of SaaS customers in the construction industry. Collaborating closely with clients for effective workflow configuration and problem - solving.
Commercial Customer Success Manager responsible for SaaS customer engagement in the construction industry. Supporting onboarding, retention, and product adoption for diverse clients.
Customer Success Manager responsible for customer onboarding and AI - driven implementation. Focusing on B2B SaaS solutions in cloud marketplaces for enhanced transaction workflows.
Customer Success & Operations Manager driving customer engagement and improving onboarding processes in construction tech company. Supporting clients in leveraging AI - driven project management software.
Customer Success Specialist managing US school partnerships for Zen Educate. Building relationships and supporting educators while driving demand for educational staffing solutions.
Customer Success Specialist managing US school partnerships, building relationships, and supporting educators at Zen Educate. Aiming to enhance education recruitment through technology solutions.