Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Customer Support role assisting clients in transitioning to modern software at OneQrew. Handling onboarding processes and ensuring smooth software adoption in a supportive team environment.
Responsibilities
- You help our customers successfully transition to the new digital environment.
- You act as their point of contact during this phase and ensure the migration goes smoothly and leaves them satisfied.
- You will work up to 20 hours per week on an exciting forward-looking project, supported by a friendly team, and have the chance to gain valuable experience in an IT-related customer environment — even without a technical background.
- You coordinate appointments with our customers and retail partners.
- You independently process incoming migration requests — following clear guidelines.
- You handle the transfer and conversion of customer data to the new software generation — either via remote support, cloud, or internal tools.
- You conduct basic walkthroughs and onboarding sessions for our software smarthandwerk pro.
Requirements
- You enjoy interacting with customers — by phone or email.
- You like to work in a structured way, appreciate clear processes, and are well organized.
- You are comfortable working on a PC and learning new programs — we will provide intensive support.
- You have very good written and spoken German skills.
Benefits
- Our centrally located, modern offices in the Innovations Quarter Rheine offer excellent public transport connections as well as convenient access by car or bicycle.
- Shape your workday flexibly — our flextime arrangements and hybrid work model make it possible.
- We promote eco-friendly mobility and offer attractive leasing conditions for company bikes.
- Benefit from our attractive supplementary dental insurance to secure comprehensive coverage for your dental health.
- Enjoy regular events that boost team spirit, strengthen cohesion, and create a positive working atmosphere.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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