Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Onboarding & Enablement Intern supporting the Customer Success Team at wealthpilot in Munich. Engaging with customers to ensure successful application usage and assisting in customer development.
Responsibilities
- Support the Customer Success team with the structured onboarding of new customers
- Conduct phone check-ins and short Teams sessions with customers
- Proactively manage existing customers by providing assistance and analyzing usage patterns
- Work closely with Account Managers to prepare upsell opportunities
- Assist with organizing webinars, workshops and internal customer campaigns
Requirements
- Interest in FinTech, SaaS or digital customer engagement
- Structured, proactive working style and strong team spirit
- Excellent communication skills and a good sense for interacting with people
- Initial experience in customer-facing roles or project work is a plus
- Very good German language skills to support our predominantly German-speaking customers
Benefits
- Flexible working hours (approx. 15–20 hrs/week), remote work possible
- Personal mentoring, development opportunities and access to internal learning formats
- Individual benefits such as EGYM Wellpass and coverage of the Deutschland-Ticket
- Regular team events — both large and small gatherings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager at Grata driving growth within Strategic Accounts for private market dealmaking. Engaging with senior stakeholders and ensuring successful delivery of services and solutions.
Customer Success Executive ensuring satisfaction and success for drivers within Moove's mobility ecosystem. Collaborating internally to address user needs and enhance service delivery.
Client Success Manager ensuring high - quality experiences for key partners in climate events. Managing relationships and coordinating delivery for impactful climate initiatives.
Customer Success Manager maintaining customer relationships in EMEA Defence and Intelligence segment for Planet, a space and data company.
Director of Customer Success overseeing Adobe's customer success strategy for Creative Professionals. Leading a team to enhance customer adoption and value realization across diverse solutions.
Join Vitrio as a CRM Apprentice to support and learn about CRM campaign operations. Develop skills in client management and operational tasks in a hybrid model based in São Paulo.
CRM & Growth Manager at Kess Berlin focusing on customer relationship management and growth strategies through digital marketing campaigns. Collaborating with teams to analyze KPIs and optimize customer engagement.
Senior Customer Success Manager at Virtru managing government customer relations in the Indo - Pacific region. Leading teams to drive success using data - sharing and protection technologies.
CRM Architect providing strategic leadership in customer relationship management, focusing on Salesforce systems and processes. Collaborating with IS, marketing, sales, and customer service teams in a leading manufacturing company.