Insurance Coordinator at Mercer Advisors executing insurance coverage tasks and managing policies across product lines. Engaging with clients, brokers, and internal departments for policy management and client service.
About the role
- Claims Specialist managing moderate to high complexity commercial claims at CNA. Providing exceptional customer service and maintaining compliance with regulatory requirements.
Responsibilities
- Manages an inventory of moderate to high complexity and exposure commercial claims
- Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
- Verifies coverage and establishes timely and adequate reserves
- Conducts focused investigation to determine compensability, liability and covered damages
- Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts
- Authorizes and ensures claim disbursements within authority limit
- Contributes to expense management by timely and accurately resolving claims
- Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
- Achieves quality standards on every file by following all company guidelines
- Maintains compliance with state/local regulatory requirements
Requirements
- Bachelor's Degree or equivalent experience
- California Workers Compensation experience
- Typically, a minimum four years of relevant experience, preferably in claim handling
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
- Professional designations are a plus (e.g. CPCU)
Benefits
- Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals
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