Hybrid VP – TPA Relations

at Vitesse PSP Limited

• Job title: VP – TPA Relations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• VP managing TPA relations for Vitesse, a financial infrastructure provider. Fostering partnerships and facilitating communication in the insurance sector.

Responsibilities

• Serve as the central point of contact and manage the relationship between the organization and our network of TPA partners and clients, fostering strong partnerships and open communication.
• Represent the organization’s objectives to TPAs and relay feedback from TPAs to internal stakeholders.
• Facilitate regular meetings and communication with TPA stakeholders to align on goals and address operational challenges.
• Develop strong relationships with our existing key clients through proactive engagement, effective communication and a deep understanding of our product offering.
• Fully understand the customer corporate / organization structure, key ways of operating, key stakeholders and potential whitespace (i.e. where in the company we could offer a service). And to articulate this within Vitesse - to act as a client advocate.
• Clear understanding of client's roadmap/strategy, needs and pain-points.
• Maintain knowledge of customer sector, payments and platform. Proactively learn/educate in advance of engagement with clients.
• First point of contact for strategic / commercial queries for existing clients/user, responsible for coordinating internal processes/resources to get to resolution.
• Collaborate with TPAs to document, map, and understand their internal workflows and processes.
• Identify gaps, inefficiencies, or misalignments between TPA processes and the company’s expectations.
• Develop and maintain detailed process documentation to support knowledge sharing and decision-making.
• Collect and analyze feedback from TPAs, internal teams, and customers regarding TPA performance and processes.
• Leverage feedback to identify opportunities for enhancing the organization’s service offerings and operational efficiency.
• Present actionable insights and recommendations to senior management to inform strategy and improvements.
• Engage external stakeholders and key internal stakeholders (e.g. Product, Operations and Development) to ensure that client feedback (e.g. opportunities, issues, gaps) and deeper industry expertise informs our system and process development and strategic / product roadmap (to be the voice of the client).
• Maintain a tracker of all service and product feedback received; to escalate in a timely manner, to identify and prioritize platform/process improvements as part of our product strategy and to enhance our proposition.
• Analyse data to: identify payment patterns, ways to optimise payment flow, increase revenue and enhance the Vitesse experience. Coordinates with BD, RM, Ops etc to make this happen.
• Help facilitate sales meetings with select TPA’s and assist the sales team in successful sales engagements to create new revenue opportunities for Vitesse.
• Create and develop client presentations and sales materials to support business development conversations.
• Support the onboarding process for non-contracted TPA’s.
• Deliver engaging overview/demonstration sessions of Vitesse to stakeholders (not end users) of current clients/users or new non-contracted TPAs.
• To apply your acquired knowledge and understanding of the insurance industry (all participants) to navigate your way to delivering business.

Requirements

• A commercial mindset and a network of key relationships in the TPA space.
• A proven track record in relationship building with minimum of 10+ years’ experience in a commercial role.
• Extensive experience in the Insurance industry.
• Excellent interpersonal, verbal and written communication skills.
• Proven ability to manage multiple tasks, projects and deadlines simultaneously.
• Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management.
• Ability to work effectively in a team environment.
• Passion for fintech/scale-ups with a mentality to get your hands dirty!

Benefits

• 2 days of volunteering leave
• Recruitment referral fees of $1,000
• Medical Insurance
• Basic life & AD&D insurance
• Access to our mental health therapy partner Oliva wellbeing platform.
• Sabbatical – after 5 years
• Sick Leave – 5 days
• Annual leave – 20 days
• Maternity leave
• Paternity leave
• Voluntary Critical Illness and accident Insurance (employee paid)
• Employee Assistance Program
• Ongoing learning & development
• Commuter Benefits
• We offer a hybrid work approach with 3 days in the office.