Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Customer Care Associate managing customer inquiries in Arabic and English for APM Monaco. Handling calls, emails, and live chat regarding pre-sales and after sales service.
Responsibilities
- **About the Role:**
- Manage customer calls and request relevant information
- Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements
- Minimum 3 years relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- **Fluent Arabic and English**. Any other language will be a bonus.
- Able to work independently with minimal supervision
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
Benefits
- **Why Join APM?**
- Global, Dynamic Team: Diverse and energetic workforce.
- Growth Opportunities: We support your professional development.
- Collaborative Culture: Teamwork and open communication.
- Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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