Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Leads the Sales and Customer Service Team in crafting technology solutions for BPO clients. Requires strong IT knowledge and excellent communication skills in a customer-facing role.
Responsibilities
- Provide Technical and Consultative assistance to Sales
- Get an understanding of technical specifications on the client architecture
- Participate in design sessions with clients and pitch compelling technical solutions
- Assist in completion of Technology sections in RFI/RFP/RFQ as required
- Partner with finance in providing guidance to build commercials/pricing during PreSales
- Document and handover technical specifications for Post Sales implementation
- Review SOW's with legal
- Drive accountability in cross functional IT teams during solutioning
- Stay informed about the competitive landscape and market trends
Requirements
- Bachelor's Degree or Equivalent
- 5+ years’ experience in business, marketing, technology or a related field
- Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
- Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
- Proven experience in a customer-facing role with a strong technology background
- Excellent presentation and communication skills
- Strong analytical and problem-solving skills
Benefits
- competitive industry salaries
- comprehensive benefits packages
- wellness programs
- internal mobility and professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst defining feature execution and aligning company priorities with operations at Omise. Focusing on product increments and collaboration within FinTech payment solutions sector.
Project Manager/Business Analyst overseeing various client projects in technology consultancy Denver Technology. Driving delivery and engaging stakeholders to achieve project objectives.
Sr. Business Analyst developing requirements and enhancements for software solutions in a global analytics firm. Collaborating with teams to bridge user needs and technology solutions.
Customer Insights Analyst joining a hybrid team at MVP Health Care analyzing claims data to inform business strategy and enhance health care delivery.
Business Analyst in Investor Relations translating financial performance into compelling narratives for capital markets. Supporting financial analysis, investor presentations, and collaborating with teams across Finance and Strategy.
Senior Business Analyst leading the analytical support for HIE modernization in Indiana. Collaborating on data exchange workflows and requirements documentation in a health - focused consulting environment.
External consultant handling regulatory obligations and initiatives in the banking sector, coordinating with multiple stakeholders and conducting regulatory analyses.
Business Analyst specializing in Contact Center projects for global leader Capgemini. Engaging with stakeholders and technical teams to enhance customer engagement environments.
Business Analyst supporting the implementation of research administration software suite at Beth Israel Lahey Health. Collaborating with stakeholders and technical teams for effective solutions and regulatory compliance.