Technical Trainer at Motorola Solutions delivering technical training classes for customers, partners, and employees on ASTRO25 products. Role requires strong technical knowledge and travel across North America.
Responsibilities
Delivering North America (NA) technical training classes for customers, partners, and employees
Provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem
Provide training recommendations with the Training Consultants during customer planning meetings
Work closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery
Ensure highest level of knowledge transfer to the students
Training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment
Independent work and team environments. Prioritize work to ensure accurate and timely execution of deliverables
Requirements
High School diploma or equivalent
3+ years of technical experience with ASTRO/P25 communication systems
Strong knowledge of P25 Systems Integration
5+ years of practical technical experience
3+ years of technical training experience
Working knowledge of networking, PCs, and Operating Systems
Willing to travel approximately 50%
Self motivated in both team and solo environments
Excellent written and oral communication skills
Committed to accuracy and high standards
Adept at building strong relationships internally and externally
Ability to scope effort and coordinate work to meet internal, external, and project timelines
Customer Service focused
Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
Ability to act independently to uncover and resolve problems
Understanding of the how elements form a solution
Research and operate cross-functionally to learn new ideas for innovation
Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
Consult with management and peers
Associates degree in Adult Education Networking, or similar is preferred
Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
Working knowledge and experience with P25 Communications Systems and subscribers
Training Certification or Training Development Experience
System Management experience in IP Based Dispatch Consoles
Working knowledge of Visio, MS Office, and Google Suite
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