Customer Support Engineer delivering post - sales support and technical assistance for fintech customers. Collaborating with cross - functional teams to enhance customer success and product feedback.
EA
Hybrid Technical Support Supervisor
Posted 5 months ago
About the role
- Technical Support Supervisor leading a high-performing support team at Resideo. Drive operational excellence and exceptional customer service through coaching and process improvements.
Responsibilities
- Supervision of a professional support team, including skills development and performance management
- Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
- Highlight areas of improvement and recommend changes in methods, processes, and tools.
- Work with the leadership team to drive growth and transformation initiatives
- Handle supervisor escalations and follow up on customer satisfaction surveys.
- Hire, develop, and train support team to match business requirements
- Work with QA team to provide feedback when needed.
- Provide feedback on technical and soft skills to support agents when needed.
- Create team culture and environment that is employee focused.
- Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
- Encourage participation on site/team events that foster a positive work environment.
Requirements
- 3+ years of experience in customer service, preferably in a technical support environment.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Strong attention to detail and confident decision-making under pressure.
- Proven ability to analyze problems and deliver effective solutions.
- Collaborative team player who builds trust and drives team success.
- Results-driven mindset with a focus on meeting performance goals.
Benefits
- Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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