Digital Support Technician providing exceptional support for management software at Wolters Kluwer. Enhancing customer experience through efficient digital channels and continuous product improvement.
About the role
- Customer Support Representative providing technical support and building positive relationships with customers. Ensuring high-level customer service by processing orders and handling inquiries via phone and email.
Responsibilities
- Provide customers with information regarding products.
- Educate, promote, or sell products to customers to help meet their needs; suggest support literature, videos, and other marketing tools according to the company’s established programs and marketing initiatives.
- Process orders received by telephone, fax, and email.
- Assist customers in tracking shipments and determining their status.
- Process and authorize returns.
- Partner with customers to diagnose and troubleshoot technical problems.
- Effectively identify and evaluate alternative solutions to customer concerns before making decisions in a timely manner.
Requirements
- Excellent English communication skills, both written and verbal.
- Proven experience in using personal computers and Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint.
- College undergraduates with relevant work experience and fresh graduates with excellent English communication skills are welcome to apply.
- Experience in customer service is a plus.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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