As a support technician at NEXDOM Healthtech, assist clients with technical inquiries and enhance service processes. Collaborate with teams to document solutions and maintain client satisfaction.
About the role
- Technical Analyst responsible for consulting and configuring Achievers software with Enterprise clients. Engaging with teams to ensure technical implementation and support for diverse client needs.
Responsibilities
- Consult with clients to gather business and technical requirements through onsite and remote meetings
- Align requirements to product functionality, offering best practice, scalable solutions along the way
- Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets
- Interact with diverse client IT teams on various technical topics such as system integration and single sign-on
- Configure platform modules, site content and permissions
- Configure system integrations and single sign-on
- Provide technical design consulting for API-based integrations
- Utilize test scripts to verify configurations work correctly, identifying and logging any bugs that occur
- Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
- Escalate product issues as needed to ensure client expectations and timelines are met
- Provide product feedback to Product Management
- Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
- Support onboarding for new team members through product and process education
- Can do, team oriented attitude
Requirements
- 4-5 years of related experience in a software company
- Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
- Experience with configuring and implementing software applications
- Evidence identifying risks and issues
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
- Ability to effectively communicate technical concepts to a non-technical audience
- Demonstrated flexibility, adaptability and drive
- Evidence of effective multi-tasking and tight project schedules
- Strong attention to detail
- An asset - experience working with HTML, CSS and APIs
Benefits
- Competitive Pay
- Parental Leave Top-up
- Health Benefits and Life Insurance Coverage Upon Your First Day
- RRSP Matching
- Flexible Vacation
- Employee and Family Assistance Program
- Full access to the LinkedIn Learning Library
- Internal Mentorship Program
- Employee-Led Employee Resource Groups
- A beautiful office space located in Liberty Village, Toronto
- Participation in our Points-based Employee Recognition Program
- Opportunities for professional development and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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