Intern assisting with software administration at NXP Semiconductors in a dynamic environment. Gaining hands - on experience in software systems maintenance and support.
About the role
- Systems Administrator for Pearson Virtual Schools, managing and supporting IT services nationwide. Requires strong technical skills and the ability to work remotely with occasional in-person attendance.
Responsibilities
- Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring along with day-to-day management of most school staff and student technology and applications
- Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven troubleshooting techniques
- Assist with troubleshooting daily technical issues and other day to day tasks as required for both internal and external customers
- Administer and troubleshoot Windows (workstation and server), ChromeOS and ChromeOS Flex operating systems, laptop computers, Chromebooks, Apple iPads and printers
- Administer and troubleshoot all apps on Google Workspace and Microsoft 365 and Azure environment
- Configure devices for school staff and students and ensure they have access to all required tools and resources
- Build, deploy, maintain, and manage servers running various services, including but not limited to, domain controllers, file and print, web, Linux, SharePoint and DNS/DHCP
- Independently gather, evaluate, and assess key application functions as it relates to customer needs
- Provide mentoring to Service Desk teams supporting our customers
- Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels, such as email, IM, or in person
- Track and follow open tickets via multiple ticketing systems and other channels
- Regularly prioritize, communicate, and complete various tasks on multiple diverse projects
- Actively participate in conference calls and gather business requirements from stakeholders
- Resolve work collaboratively and effectively on team projects while demonstrating the ability to complete technical tasks on time and on target with minimal guidance
- Creating, documenting, and following standard processes and procedures
- Contribute to and maintain a knowledge base repository
- Other duties as assigned
Requirements
- Bachelor’s degree in computer science or equivalent work experience
- Minimum of 3 years of experience in systems administration or equivalent in a large enterprise environment
- Able to work on call, evenings and/or weekends when necessary
- Available 24x7 during critical outages of supported systems
- Ability to understand technology and successfully integrate it into dynamic and diverse environments
- Ability to plan, prioritize and organize work schedule to maximize performance and meet real-time customer needs
- Excellent written and oral communication skills. Must be able to communicate clearly, concisely, and appropriately within a wide range of audiences.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to switch gears when more pressing issues come and juggle multiple calls and projects simultaneously
- Excellent attention to detail
- Demonstrated ability to work in a fast-paced environment
- Customer focused approach
- High degree of flexibility
- Team player track record
- Ability to work remotely, if necessary
- Broadband Service at Home
- Ability to work from home in a secure and distraction free environment
Benefits
- 2 Primary Laptops and up to 10 “Test” Devices/Peripherals
- 4 External Monitors
- Additional hardware to support the requirements of multiple primary computers and test devices
- Headset (required)
- Keyboard (required)
- Mouse (required)
Job title
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