Administrative Generalist managing organizational and administrative matters at Newport News Shipbuilding. Collaborating across departments while ensuring policy compliance and performing various administrative functions.
About the role
- Application Administrator providing primary administration and support of third party applications for Early Warning. Seeking a Subject Matter Expert for key systems with a focus on optimization and user support.
Responsibilities
- This role is responsible for providing primary administration and support of key third party applications used at Early Warning.
- The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.
- Act as owner and primary administrator of assigned application(s).
- Provide application and system support to all employees for assigned application(s).
- Troubleshoot issues, providing expert level support.
- Resolve issues or identify escalation to Systems team or vendor.
- Own issue until resolved.
- Architect the application(s) to meet business needs.
- Establish integration with other applications.
- Establish best practices for administering and securing application(s).
- Provide application performance monitoring, evaluation and optimization.
- Propose and implement/lead job automation using scripts and other tools.
- Implement solutions to meet or improve specific customer or business needs.
- Research, evaluate and provide guidance in the selection of 3rd party applications.
- Analyze, configure, document, implement and support 3rd party applications.
- Analyze application incidents to identify root cause.
- Work closely with vendor’s product support team to implement solutions.
- Analyze existing processes to identify inefficiency and opportunities for improvement.
- Implement or direct the implementation of such process improvements.
- Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
- Ensure successful installation and validation of vendor-provided upgrades and patches.
- Monitor license usage and budgeting for licensing costs.
- Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
- Process change requests for modifications to the application configuration.
- Maintain application road map and work with Manager, Applications Administration to set priorities.
- Provide timely and accurate status reporting.
- Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
- Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
- Drive user adoption across the organization through user training and best practices.
- Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.
- Support the company’s commitment to protect the integrity and confidentiality of systems and data.
Requirements
- Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
- Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
- General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
- General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
- Demonstrated experience supporting, as an admin, vendor-provided applications
- Must have strong capability to coach and mentor
- Self-starter who has the ability to manage multiple priorities
- Strong attention to detail and accuracy
- Specialized support of specific applications:
- Drupal 5 or more years of relevant experience in Drupal Content Management System Administration
- Demonstrated experience administering Drupal v8.x
- Experience implementing websites in HTML, CSS, JavaScript (including AJAX and JQuery), PHP, and SQL
- Experience writing custom modules in Drupal
- Ability to troubleshoot and debug production issues
- Experience with monitoring/reporting tools
- Workflow System Three years of experience in process decomposition, process analysis, scoping and optimization
- Java or SQL coding experience
- Project Management System Three years of experience managing projects and project financials
- Understanding of accounting and finance principles as they relate to projects
- SQL coding experience – including Report Builder
- SharePoint or Salesforce Strong understanding of MS SharePoint architecture and administration
- Strong understanding of Salesforce architecture and administration
- Certified Salesforce.com Administrator (ADM-201)
- Experience with Service Cloud, Sales Cloud, Telephony integration, Salesforce data tools.
- Development experience with MS Visual Studio, .NET, Microsoft SQL Server, C#,
- Experience with Infopath, SharePoint Workflow, and SharePoint Designer
- Working knowledge of various web design / graphic design tools (Fireworks, Dreamweaver, Photoshop)
- Atlassian Suite Able to learn more complex configuration and design to support development and implementation improvements
- Handle escalated functional questions for Jira, Agile, Tempo/Timesheets (future), Xray, Confluence
- Support integrations (Business Objects/Data, Planview)
- Base JQL / Scripting capability
- Build Dashboards and/or Filters
- Work with PMO to establish standards for use of templates and Dashboards
- Business Objects & Tableau Business Objects competency level of intermediate to senior level
- Assess the current configuration of Business Objects and make recommendations
- Establish and enhance increased functionality of Business Objects tool and features which are currently under-utilized and make the consumers of the app aware of features and functions
- ITSM and Jira 1+ years of experience in system support and/or system administration of an ITSM/ITIL-based solution, ticketing system, or business process management platform.
- Basic knowledge of development languages: SQL, XML, HTML, CSS, Javascript, VBScript.
- Working knowledge of JIRA 7.x and Confluence 6.x system administration
- 3+ years of Jira/Confluence support experience including operational support activities, customer service customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
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