Systems Engineer supporting deployment and operational reliability in cloud - based healthcare platform. Collaborate with engineering and QA teams to manage cloud environments and troubleshoot issues.
About the role
- System Engineer role providing specialized technical support and guidance for cloud and infrastructure solutions. Acts as a customer-facing interface and oversees service management, operations, and reviews.
Responsibilities
- Install, monitor, test and maintain cloud and infrastructure solutions
- Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving
- Acts as the customer facing interface between Customer/Account and 3rd parties
- Be first point of escalating for service delivery complaints (all priority levels) with support teams
- Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
- Manage Due Diligence reports and Proposals for new clients
- Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
- Provide operational support and problem resolution of the entire Microsoft Server Operating system environment
- Create and maintain technical infrastructure standards & procedure
- Evaluate operational compliance and assist in audit reviews
- Participate in technical design and assist in defining thresholds for monitoring and support
- Actively identify any contribute or manage of risk
- Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors
Requirements
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science OR NQF 4: Grade 12
- 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments OR 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments
- Preferred/Advantageous Certifications: Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration VMWare
Benefits
- Hybrid Remote Worker
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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