Solutions Consultant providing product, technical, and workflow expertise to sales process. Tailoring solutions aligned to customer workflows for the Mosai healthcare coordination platform.
About the role
- Solutions Architect role bridging client requirements and implementation of HR enterprise solutions. Join a company committed to making the world a better workplace.
Responsibilities
- Gain and maintain an extensive understanding of our product suite, including its technical limitations
- Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations
- Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements
- Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary
- Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams
- Provide technical leadership to teams throughout the project lifecycle
- Establish a systematic feedback loop between client-facing teams and product teams
- Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations
- Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps
- Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments.
Requirements
- Proven experience as Solutions Architect with a good understanding of complex system integration challenges and global platform implementations
- Proven experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps
- HR Tech or Enterprise system experience with a technical background and direct experience in a SaaS environment coupled with a good understanding of complex system integration challenges, adaptation to use cases and product delivery
- Demonstrated passion for inspiring change by creating practical, workable architectures aligned to IT principles and following appropriate governance
- Demonstrated impact on revenue growth and client satisfaction
- Technical Programme/Project Management and experience working with global and senior-level stakeholders
- Enjoy presenting and speaking to Clients working with our Commercial Teams
- Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's need
- Experience delivering consultancy services, presales support and advice to clients
- Experience resolving complex and important escalations with senior customer executives
- Ability to work cohesively with technical and non-technical stakeholders
- Knowledge and experience of AWS and Azure Cloud Architectures
- Highly effective in written and verbal communication, with a strong ability to convey ideas clearly and respectfully to diverse audiences.
Benefits
- An online interview with the Senior Talent Partner
- Online interview with the Head of Engineering
- In-person meeting with the CTO
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, podcasts
- Contributory pension Scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Job title
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Degree requirement
No Education Requirement
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