Manage Cyber M&A diligence engagements, analyzing vulnerabilities and delivering tech strategies. Join a leading services provider to empower clients in a changing world.
About the role
- Service Manager IT for a service company providing IT as a Service to clients. Acting as primary contact to ensure high service quality and support as needed.
Responsibilities
- Primary point of contact for decision-makers at our clients for all technical and service-related matters
- Advise clients on IT-as-a-Service solutions (hardware & software)
- Gather requirements, perform technical evaluations and support optimizations of existing processes
- Oversee and manage Service Level Management, reporting and monitoring of services used by the client
- Coordinate with internal and external teams and interfaces
- Identify opportunities for improvement and new business opportunities
Requirements
- Prior experience in an IT environment, ideally in client support or service management
- Technical understanding, with a particular interest in cloud technologies
- Completed degree (e.g., Computer Science, Business Informatics) or a comparable technical qualification
- Independent, structured and solution-oriented working style
- Strong communication skills, organizational talent and high interpersonal skills
- Business-fluent German and good English skills
Benefits
- High degree of autonomy, exceptional team spirit and flat hierarchies
- Fair compensation, permanent employment contract and individual performance agreements
- Flexible working conditions (e.g., part-time models and remote work)
- Work from a Kreuzberg loft in a prime location or remotely, with quarterly on-site visits to Berlin covered by the company
- Company-wide summer and Christmas parties in Berlin
- Membership in Urban Sports Club or Hansefit
- Company pension scheme with DYNO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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