Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
TA
Hybrid Senior Vice President, Customer Operations – Technology Solutions
Posted 5 months ago
About the role
- Senior Vice President, Customer Operations & Technology Solutions at Mastercard. Leading a cross-functional team to enhance customer relationships through technology solutions and operational efficiency.
Responsibilities
- Oversee operational alignment, with a focus on monitoring and alerting capabilities
- Support and educate Technical Account Managers (TAMs) to improve incident and change management visibility
- Manage customer escalations and lead technical workshops to rebuild customer confidence
- Facilitate connectivity workshops to ensure customers use effective methods and have visibility into network changes
- Act as a liaison for API gateway and security infrastructure
- Gather requirements and pain points for Mastercard Connect
- Drive process improvements in the Next Generation File Transfer (NGFT) product
- Conduct holistic gap analyses to identify and close support gaps
Requirements
- specialized knowledge in customer support, technology infrastructure, and process improvement
- strong stakeholder management across teams and levels
- hands-on, technical and people leader able to manage directly and through others
- effective communicator able to collaborate with all members of the organization
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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