Customer Support Specialist at heylogin assisting customers with inquiries and providing solutions. Responsible for problem - solving and feedback management in a hybrid work environment.
About the role
- Senior Support Specialist overseeing the trading desk operations for TD Wealth. Ensuring regulatory compliance, operational excellence, and risk management in trading activities.
Responsibilities
- Provides oversight of trading rules and system configurations
- Manages and oversees regulatory reporting requirements
- Ensures adequate staffing levels and resource allocation
- Supervises and participates in the review and release of flagged live orders
- Reviews and grants approvals for trade exceptions and non-standard transactions
- Leads the development, maintenance, and enhancement of policies and procedures
- Partners with Compliance, Risk, Technology, and other business units
Requirements
- An undergraduate degree in a relevant field is preferred
- 5+ years industry experience
- Series 7 and 24 license required
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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