Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
TA
Hybrid Customer Experience Officer
Posted 2 weeks ago
About the role
- Customer Experience Officer role handling council customer inquiries through various channels. Providing frontline support and resolving queries effectively with strong communication skills.
Responsibilities
- Join us as a Customer Experience Officer and play a vital role in providing excellent customer service.
- In this frontline position, you'll be the first point of contact for customers for a variety of Council services, handling enquiries through multiple channels like phone, email, web chat, and social media.
- You'll use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently.
Requirements
- Proven customer service experience.
- Excellent communication and IT skills.
- The ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence.
- Excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives.
- Contact centre experience is preferred but not essential as full training will be given.
Benefits
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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