Customer Service Support Specialist providing assistance via phone to clients self - directing their care. Working in a supportive role for a family - owned organization committed to helping people live independently.
About the role
- Customer Support Specialist at heylogin assisting customers with inquiries and providing solutions. Responsible for problem-solving and feedback management in a hybrid work environment.
Responsibilities
- You are the reliable voice of our customers: from tickets to phone calls you solve problems and turn satisfied users into fans.
- You handle inquiries via tickets, email, or phone and prioritize them.
- You find solutions to technical questions and explain them clearly.
- You document solutions for our knowledge base.
- You provide feedback on recurring issues to Engineering & Product.
- You assist with customer onboarding.
Requirements
- Initial experience in customer support/helpdesk (1–2 years).
- Very good German and English skills.
- Enjoy working with customers and communicate in a solution-oriented manner.
- Structured way of working, even with complex inquiries.
- Technical understanding (IT security, SaaS is a plus).
Benefits
- Fair compensation, smart benefits, and flat hierarchies to support your success.
- 30 vacation days + flexible working hours.
- Training budget + support trainings.
- MacBook + modern tools.
- 50% employer contribution for D-Ticket and Hansefit (fitness).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Support Specialist helping self - directing individuals over the phone. Delivering exceptional service and managing document workflows in a caring company.
Customer Service Representative providing support in respiratory therapy at Olympic Medical Center. Ensuring accurate scheduling and compliance with healthcare guidelines in a dynamic healthcare setting.
Operations Support Representative at FCCI providing administrative support and clerical tasks. Processing applications and data entry for the underwriting process in Sarasota, FL with hybrid work schedule.
Providing administrative support for clinical and academic programs at University of Rochester. Responsibilities include managing calendars and coordinating patient care in a fast - paced environment.
Customer Experience Operations Executive focusing on improving client satisfaction and generating leads. Join our multinational team in Casablanca for a fulfilling career.
Operations Support Agent at FedEx ensuring timely delivery of urgent packages. Handling customer inquiries and coordinating failed shipments while maintaining effective communication.
Customer Experience Analyst II driving enterprise improvements through customer research at Encova Insurance. Collaborating across the organization to analyze feedback and apply design thinking for intuitive experiences.
Customer Service Representative assisting U - Haul customers inside and outside the center. Managing equipment, educating customers, and ensuring excellent service to support their journeys.
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsibilities include equipment management, customer education, and performing inspections.