Customer Service Representative assisting clients with technical issues in a flexible, supportive environment. Providing solutions through various channels while growing expertise on Kyndryl's platforms.
About the role
- Customer Experience Analyst II driving enterprise improvements through customer research at Encova Insurance. Collaborating across the organization to analyze feedback and apply design thinking for intuitive experiences.
Responsibilities
- Drive enterprise-wide experience improvements through customer, competitor, and industry research.
- Transform insights into actionable, customer-centered solutions.
- Partner across the organization to analyze feedback and map journeys.
- Apply design thinking and experience design practices to create intuitive experiences.
- Ensure the customer perspective is embedded in all decisions and designs.
Requirements
- At least four years of information technology or previous insurance experience is desired.
- Prefer college graduate with major in insurance, English, business administration, customer experience, user experience design or an information technology related field.
- The individual must demonstrate a strong working knowledge of information technology and the insurance business.
- Individual should have capability to use a logical approach to problems and ability to meet specified deadlines on assigned projects.
- Completion of LSSBB, CIOP, MCMC and NN/g UX or comparable certifications preferred.
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative assisting U - Haul customers with services inside and outside the center. Moving and inspecting equipment, handling rentals, and educating customers on products.
Customer Service Representative assisting U - Haul customers with rentals, answering questions, and maintaining equipment. Utilizing technology to manage inventory and educate customers on services.
Customer Service Representative assisting U - Haul customers with their needs and managing equipment rentals. Working in a supportive team environment while providing exceptional service at the U - Haul center.
Customer Service Representative assisting customers at a U - Haul center with rentals and inventory management. Collaborating as part of a supportive team to deliver exceptional service.
U - Box Customer Care Representative at U - Haul responsible for local delivery services and ensuring customer satisfaction. Operate equipment and provide courteous service to clients.
Customer Service Representative assisting customers with U - Haul products and services. Utilizing technology to manage equipment and ensuring customer satisfaction while working in a team environment.
Customer Service Representative at U - Haul assisting customers with products and services. Utilizing technology for equipment management and engaging in continuous education.
Customer Service Representative assisting customers at U - Haul centers with products and services. Engaging with customers and managing equipment rentals while ensuring quality service.
Customer Service Representative assisting U - Haul customers with products and services. Managing rentals, inspecting equipment, and using U - Scan technology for operations.