Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Service Representative assisting clients with technical issues in a flexible, supportive environment. Providing solutions through various channels while growing expertise on Kyndryl's platforms.
Responsibilities
- Be the face and voice of Kyndryl, helping customers solve their problems every day
- Provide interactive solutions through chat, email, and MS Teams
- Work with back-office teams to handle escalations
- Develop expertise on various platforms and earn relevant certifications
- Learn and contribute right away in a fast-paced role
Requirements
- 0-1 year experience in customer service or technical support role
- Flexible to work in Voice and Chat Process
- Willing to work in Night Shifts / Rotational Shifts/ Weekends
- Willingness to Work from Office as per Hybrid Work Model
- Windows 10 troubleshooting
- Excellent communication skills
- Customer service skills
Benefits
- Flexible, supportive environment prioritizing well-being
- Opportunities for professional development and certifications
- Dynamic, hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Learning opportunities with access to Microsoft, Google, and Amazon certifications
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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