Solution Architect at DLL focusing on Enterprise Data Management solutions. Collaborating with stakeholders to design and implement data management architectures in a hybrid work environment.
About the role
- Senior Solutions Architect focusing on pre-sales solution design for Contact Center and AI solutions at CDW. Collaborating with sales teams and partners to provide comprehensive technical pre-sales support.
Responsibilities
- Provide comprehensive technical pre-sales support for Customer Experience opportunities
- Collaborate with CDW partners to design and present tailored Customer Experience solutions
- Participate in sales campaigns, customer events, and generate Bills of Materials (BOM) and Statements of Work (SOW)
- Convey CDW’s value, experience, and capabilities to customers
- Support Field Solution Architects and assist in new hire onboarding
Requirements
- Bachelor’s degree or equivalent experience
- At least seven years in technical pre-sales or technical architecting
- Extensive experience selling Contact Center solutions and professional services
- In-depth knowledge of ACD and IVR systems
- Specialized expertise in Cisco Contact Center platforms and related ISVs
- Familiarity with Webex and competitive products
- Hands-on experience integrating Cisco Webex Contact Center with CRM platforms (e.g., Salesforce, Microsoft Dynamics)
- Proficiency in using Webex Contact Center analytics tools
- Knowledge of security protocols and regulatory compliance requirements relevant to contact centers
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Solution Architect leading design and delivery of Azure services for Pearson's educational platforms. Collaborating with teams to create scalable and secure solutions.
Solution Architect at The Hartford shaping the future of Business Insurance with technology. Driving innovation and modernizing systems in a hybrid work environment.
Network Solutions Architect ensuring compliance for lawful interception at a growing telecom provider. Collaborating with legal and regulatory teams to develop scalable solutions across multiple jurisdictions.
Solution Engineer (Salesforce) presenting product offerings to clients and addressing technical objections. Collaborate with the sales team to enhance customer experiences through Salesforce solutions.
Implementation Specialist at Nordhealth responsible for onboarding new veterinary customers in DACH region. Delivering training and project management from kick - off to go - live.
Lead Cyber transformation for mission - critical programs shaping Australia’s future at Leidos Australia. Oversee secure architecture design and strategic security investments across large - scale environments.
Solutions Consultant enhancing customer engagement and business success through Totara's learning platform expertise. Collaborating with sales, customer success, and partners to drive growth and success.
Experienced Solution Engineer at Salesforce driving transformative value with AI and customer engagement in Australia. Focused on enterprise solutions across various sectors and mentoring junior teams.
Solution Engineer at Salesforce for Nonprofits leveraging AI and CRM solutions for mission - driven organizations. Engaging with clients and designing technology - driven solutions for the NGO sector.