Client Success Manager managing major accounts for Cox Automotive in the Atlanta area. Fostering relationships with dealership contacts to drive revenue and ensure client satisfaction.
About the role
- Experienced Solution Engineer at Salesforce driving transformative value with AI and customer engagement in Australia. Focused on enterprise solutions across various sectors and mentoring junior teams.
Responsibilities
- Support the full customer lifecycle: new account onboarding and ACV growth, consumption health monitoring, attrition risk identification, and renewal and expansion motions
- Champion the adoption of AI tools and Agentic capabilities — including Agentforce — helping customers understand, envision, and activate autonomous AI agents across their business processes
- Guide customers on their journey to becoming an Agentic Enterprise — where AI agents work alongside humans to automate complex workflows, personalize experiences at scale, and drive measurable business outcomes
- Orchestrate complex, multi-cloud engagements across cross-functional SE teams including co-primes, overlay specialists, and partners
- Build and maintain trusted relationships with sales leaders, RSDs, and senior customer stakeholders
- Create and share reusable enablement assets, demo innovations, and best practices to scale impact across the broader SE community
- Mentor and coach junior SE team members, contributing to onboarding and skills development
- Represent Salesforce externally at industry events, executive briefings, and customer innovation forums
Requirements
- Experience within or around technology projects and transformations
- Strong presentation and communication skills, with the ability to engage both deeply technical teams and C-level executives
- Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
- A bias for action — comfortable prototyping ideas, working hands-on with product, and learning new tools to bring solutions to life
- Strong understanding of — and enthusiasm for — AI, Agentic AI, and the role of autonomous agents in transforming enterprise operations
- Strong value-selling skills — you lead with business outcomes and customer priorities, not features and functions
- Ability to engage and influence executive-level audiences; skilled at reading the room and adapting your message
Benefits
- Health, Life, Trauma and Income Insurance
- Monthly Wellness Allowance
- Flexible Time off & leave policies
- Parental benefits
- 7 paid volunteer days off a year
- Donation matching for all approved charitable donations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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