Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Senior Project & Success Manager at STI-Consulting managing IT implementations and optimizing business processes to acquire new clients. Collaborating with stakeholders and enhancing existing customer relationships.
Responsibilities
- You support the capture, analysis and optimization of business processes
- You design customer-oriented IT solutions
- You coordinate, steer and manage the project lifecycle, taking available constraints, deadlines, costs and resources into account
- You actively and deliberately manage key stakeholders and stakeholder groups
- Within the project organization, you establish a transparent and effective communication structure
- You prepare decision-making documents
- You grow existing customer relationships by identifying new projects and winning them independently for the company
- Depending on your professional experience and your enthusiasm for sales, you will also actively acquire new customers for us. The time allocated for this will be agreed with you individually.
Requirements
- You have an IT qualification or a business qualification with a strong technical component, a degree or an equivalent qualification
- You have experience with IT implementation projects and IT projects and enjoy working in agile environments
- Strong conflict-resolution skills, excellent communication and confident presentation skills are among your strengths
- You have a quick grasp of technical and business processes
- Ideally, you have some initial experience in sales or customer development
- Preferably, you already have an industry-relevant network that you can deploy strategically and profitably
- You have fluent German and English language skills
- You are open to project-related travel and changing work locations
Benefits
- Employer-funded occupational pension plan — because we care about your future
- A family-friendly company with flexible working hours: remote, on client sites or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making processes
- Individual development and training opportunities, because our employees’ expertise drives us forward
- Exciting projects in an innovative, international environment using state-of-the-art technologies
- Regular team and company events — because shared experiences bring people together
- You have the option to order your own company bike (JobRad) through us
- Life is more than work — that’s why we offer 30 days of vacation
Job title
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