Regional Capability Centre Hub Leader managing HR service delivery for the EMEA region. Overseeing benefits, onboarding, and operational excellence with a focus on process improvement.
About the role
- Senior Manager overseeing performance management and operational strategies for Lloyds Banking Group. Leading initiatives that enhance workforce productivity and attendance compliance in a hybrid working model.
Responsibilities
- You will be responsible for leading and operationalising strategic initiatives that enhance workforce productivity, attendance compliance, and performance outcomes.
- Design and evolve an operational workforce that leverages AI, automation and new technology to deliver great outcomes to our colleagues
- Take the lead in elements of bold transformation initiatives that integrate AI & agentic AI into the processes within the team
- Collaborate with the People Platform and Centres of Excellence to ensure seamless integration of tools and data flows
- Demonstrate an understanding of the capabilities and limitations of process automation and agentic AI tools in the context of performance and attendance case management.
- Ensure accurate and compliant monitoring of employee attendance, leave, and time-off policies across Lloyds Banking Group.
- Maintain compliance with employment laws and internal policies. Work with the operational data team to drive out regular, insight driven reports for senior leadership on attendance and performance metrics.
Requirements
- Critical Thinking: Uses a systematic approach to derive the best solution to a given operational challenge, with awareness of biases
- Managing Key Relationships: Investigates processes, people performance and systems to analyse adherence with current frameworks
- Data Literacy: Designs, develops and applies data and analytics experience in day-to-day role to drive effective decision making
- Non-Financial/ Operational Risk: Investigates processes, people performance and systems to analyse adherence with current frameworks
- Colleague Experience: Develops creative new solutions to a number of initiatives in the Group
- Strategic Leadership: Develop and implement tech enabled, colleague centric, attendance and performance management operational strategies aligned with Group goals.
Benefits
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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