Intern providing support in data entry and document logging for misroute cases at Teleport. Role focused on accuracy and supporting logistics operations in Southeast Asia.
About the role
- Senior Director managing centralised EEE operations at Novartis. Overseeing contract support, operational advisory, and stakeholder experience across global medical affairs.
Responsibilities
- Provide end-to-end leadership and oversight of centralised EEE operations, ensuring alignment with global standards, strategy, and compliance expectations.
- Define and implement operational goals, KPIs, and SLAs across all service areas, including throughput, cycle time, and issue resolution.
- Lead a team of Associate Directors and Senior Managers, establishing clear roles, responsibilities, and performance expectations.
- Oversee delivery and quality of operational services related to contract support, advisory, external funding, and system support.
- Drive alignment with Legal on contract templates, implementation, and continuous communication and collaboration.
- Monitor workload distribution and optimise resource allocation to meet business demands.
- Ensure process adherence, policy compliance, and audit readiness across all supported activities.
- Serve as primary operational partner to GMA/IMA activity owners, Legal, Compliance, Finance, and system owners.
- Represent Operations in governance forums and escalate systemic challenges, policy gaps, or resourcing needs to the Executive Director.
- Build and sustain a strong, engaged, and accountable operations team, focusing on talent development and succession planning.
Requirements
- University degree in Life Sciences, Business Administration, Law, International Marketing, or Communication.
- Over 12 years’ relevant experience in the pharmaceutical industry, with at least 10 years in medical affairs or drug development.
- Track record of operational effectiveness or innovation in complex environments.
- Proven leadership skills with project management and people management experience, including direct leadership of large teams (20+ associates) and complex multi-functional teams.
- Strong financial and business acumen, with demonstrated success in resource (budget and headcount) planning and management.
- Working knowledge of process improvement initiatives, risk/issue management, vendor management, and capability building.
- Experience in global organisations and cross-functional teams.
- Excellent English language skills, both written and spoken.
Benefits
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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