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About the role
- Senior Digital Sales Specialist at Dow responsible for digital customer relationship management and portfolio growth. Focusing on selling, onboarding, and driving digital engagement within Latin America.
Responsibilities
- Responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience.
- Accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry & product knowledge to drive sales.
- Develop customer pipeline, adding new foundational customers and developing existing customers to ‘Target Growth’ or ‘Priority’.
- Build strong customer relationships through digital channels and virtual partnership.
- Act as Dow.com ambassador and drive adoption of the platform with customers.
- Initial Dow.com account set-up for newly onboarded customers.
- Lead price/volume negotiations with customers.
- Maintain and update all pricing in Smartprice.
- Communicate product availability and lead times; troubleshoot availability challenges.
- Gather high-level market intelligence and customer insights; share within Dow.
Requirements
- Bachelor's degree, fluency in English (verbally and in writing).
- 3+ years of commercial related experience.
- Negotiation and sales tactics.
- Solid understanding of products and product application rules.
- Solid business and financial acumen (cost, freight, margin, etc.).
- Proactive hunter with ‘owner’s mindset’ & excellent cold calling skills; self-driven and efficient.
- Effective conflict resolution skills.
- Technologically savvy & data driven, early adopter of new technology.
- Proficiency in CRM, DSR, SmartPrice, Dow.com, Microsoft Office.
Benefits
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
- Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Transportation allowance (availability varies depending on location).
- Meal subsidiaries/vouchers (availability varies depending on location).
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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