Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Senior Customer Success Manager leading onboarding and project management for large enterprise clients at ShiftCare. Optimizing customer workflows and driving long-term success in SaaS environments.
Responsibilities
- Lead end-to-end onboarding for new enterprise customers, ensuring a smooth and timely implementation.
- Act as the main point of contact throughout the onboarding process, coordinating with internal teams to deliver an exceptional customer experience.
- Manage multiple onboarding projects simultaneously, tracking milestones, timelines, and deliverables.
- Partner with Sales and Product teams to ensure alignment on customer goals and expectations.
- Analyse usage data and feedback to identify opportunities for improved efficiency and customer satisfaction.
- Build and maintain strong relationships with enterprise clients, ensuring a seamless transition from onboarding to steady-state success management.
Requirements
- 4+ years’ experience in Customer Success, Implementation, or Project Management roles within SaaS or technology environments.
- Proven experience onboarding and managing large enterprise or complex accounts.
- Strong organisational and communication skills with the ability to manage multiple stakeholders.
- Demonstrated success in improving processes and delivering measurable outcomes for customers.
- A proactive, customer-first mindset with a focus on long-term success and retention.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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