Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
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Hybrid Senior Customer Service Coordinator – Bilingual, Spanish – Collections
Posted 4 months ago
About the role
- Senior Customer Service Coordinator at Capital One delivering exceptional customer service and problem resolution. Engaging with customers to understand their needs and advocate for effective solutions.
Responsibilities
- Provide the best customer service while problem-solving and delivering a "wow" experience
- Advocate for customers and own issue resolution
- Handle complaints and escalated situations
- Guide other associates in solving customer concerns and provide feedback
- Investigate customer concerns and implement process improvements
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Bilingual in Spanish and English
- Preferred: At least 4 years of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of Collections experience
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
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