Senior Customer Marketing Manager optimizing customer advocacy and engagement strategies for Docebo, a leader in AI-powered learning experiences.
Responsibilities
Lead and optimize customer marketing strategies that drive advocacy, deepen engagement, and support business growth.
Foster customer advocacy, creating opportunities for customers to engage with Docebo, and amplifying customer success stories and evidence.
Scale Docebo’s customer marketing programs, strengthening relationships with high-value customers, and ensuring satisfaction across the customer lifecycle.
Collaborate closely with the Revenue Marketing team to support customer upsell initiatives.
Requirements
5+ years of experience in customer marketing, product marketing, or customer success, preferably in B2B tech enterprise environments.
Proven experience in managing customer-related content creation, advocacy programs, and community-driven engagement strategies.
Strong project management skills, with a focus on cross-functional collaboration and execution across various teams.
Excellent interpersonal skills and the ability to build long-lasting relationships with high-profile customers.
Proficiency in tools like Salesforce, Gong, Asana, and marketing automation platforms.
Benefits
Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
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