Lead Field Support Technician providing advanced technical support for IT systems at Provident Bank. Role involves mentoring and coordinating Field Support operations across multiple locations.
About the role
- Analyzing strategic customer results and managing client demands using Jira. Conducting presentations and writing procedures to support internal processes at Topaz.
Responsibilities
- Lead analysis meetings and review results with strategic clients.
- Manage client requests through Jira and Confluence.
- Coordinate with internal teams and develop action plans to plan and address requests.
- Develop metrics and KPIs (advanced Excel skills are a plus).
- Prepare and deliver executive presentations to clients.
- Write procedures to support the department's processes.
Requirements
- Bachelor's degree completed or in progress in Business Administration, Economics, Computer Engineering, or a related field.
- Knowledge of design patterns and user experience (UX).
- Advanced knowledge of Excel, PowerPoint, Jira, and Confluence is a plus.
- Experience working with SLAs (service level agreements) is desirable.
- Analytical skills, KPI generation, proactivity, customer orientation, and teamwork.
Benefits
- Health and wellness: We offer a range of health plans focused on promoting employee well-being.
- Personal and professional development: We provide environments, programs, and policies that ensure the space and opportunities for growth — clear career path.
- Flexibility and time off: Time to recharge, plus an extra day off on your birthday. Hybrid work model.
- Partnerships: We offer various partner discounts and corporate agreements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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